Are you considering purchasing the latest Microsoft Surface Book 3? Well, you may need to hold off for a bit. According to recent reports, Microsoft has been investigating “screen blackout” issues with this particular model.
What is happening?
Users have reported incidents where their Surface Book 3’s screen suddenly goes black, sometimes for several minutes. In some cases, the device becomes unresponsive, and users have to force a shutdown. This issue has been frustrating for many Surface Book 3 owners who rely on their laptops for work or school.
The Microsoft Surface Book 3 boasts impressive specs, including two NVIDIA Max-Q GPUs and Intel technology, making it an attractive option for both personal and professional use. However, with the reported screen issues, some potential buyers may want to wait until Microsoft can resolve them before making a purchase.
Surface Book 3 Model: Core i5 1035G7 | 8Gb | SSD 256Gb | Iris
On the other hand, if you’re set on purchasing a Surface Book 3, you may want to consider the Core i5 1035G7 model with 8Gb and SSD 256Gb. It includes Intel’s Iris technology, which improves graphics performance, and is less likely to suffer from the screen blackout issue due to having only one GPU.
Microsoft Surface Book i7-6600U 16GB RAM 512GB SSD 1703 & 1705
For those who are looking for a more high-end model, the Microsoft Surface Book i7-6600U with 16GB RAM and 512GB SSD could be an option. However, it may still suffer from the screen blackout issue.
The Ultimate 2-in-1 Laptop
Despite the screen issue, the Microsoft Surface Book 3 is still a top-tier 2-in-1 laptop that combines a detachable tablet with a keyboard base. It’s ideal for users who need both a laptop and a tablet, and its versatile design provides ultimate flexibility for both work and play.
Tips and Ideas
If you’re already a Surface Book 3 owner or plan to purchase one despite the reported issue, here are some tips to help you avoid or minimize the screen blackout problem:
- Make sure your device is up to date with the latest software and firmware updates. Microsoft has released several updates to address this issue.
- Try using the Surface Book 3 in tablet mode only, as the issue mainly affects the base component of the device.
- If your device’s screen goes black, try pressing Ctrl+Alt+Delete to wake it up.
- Consider contacting Microsoft support for assistance, as they may be able to provide a solution or replace your device if necessary.
How to get support
If you need further assistance with your Surface Book 3 or want to learn more about the screen blackout issue, visit Microsoft’s support page. Microsoft offers several support options, including chat and phone support, as well as an online forum where users can share their experiences and find solutions.
Whether you’re a current Surface Book 3 owner or considering purchasing one, it’s essential to be aware of the screen blackout issue and take steps to avoid or minimize it. By staying up to date with the latest updates and following our tips, you can ensure that your Surface Book 3 remains a reliable device for both work and play.
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